PassMeFast — Terms and Conditions

Customer satisfaction is PassMeFast's number one priority. We always want to provide exceptional service: helping all our customers to learn to drive as quickly as possible, with flexible lesson schedules and payment options. To do this, we’ve built a reliable network of experienced and trustworthy driving instructors (each a “Driving Instructor”), who provide high-quality, individually focused tuition.

In these Terms & Conditions, “You” or “Your” refers to the learner driver booking a course (“Course”) of driving lessons (“lessons”) and/or any of the practical driving and/or theory tests (each a “Test”) through PassMeFast.

PassMeFast acts as your agent to connect you to a driving instructor for your lessons. When you make a booking with PassMeFast, you’re entering into a separate agreement for the lessons which is solely between yourself and the driving instructor who is self-employed and independent from PassMeFast.

PassMeFast is only mentioned in these Terms and Conditions where it acts as your agent in connecting you with a driving instructor and managing your theory and/or practical test(s).

In these Terms and Conditions, any use of the phrase “working days” refers to days other than a Saturday, Sunday or public holiday.

By booking with us, you are agreeing to these Terms and Conditions.

  1. Driving Courses
    1. The courses available through PassMeFast take place in England, Scotland, and Wales only.
    2. After booking your course through the PassMeFast website or over the phone, you’ll be required to complete an online form (“Details Form”). PassMeFast will send you an email with a link to the Details Form. This is also accessible through the Student Portal and the order confirmation page at the end of the online booking process. We can’t start work on your booking until your Details Form has been correctly completed and submitted to us. 
    3. The course fees (“Fees”) are as listed on the PassMeFast website, and include:
      1. PassMeFast’s administration fee, which covers connecting you to a driving instructor; booking your theory and/or practical driving test; managing your test bookings; and providing service throughout your course
      2. the tuition fee for the lessons from the driving instructor
      3. the DVSA driving test fee(s)
    4. The fees by default do not include the costs of a theory test. A theory test can be booked as an additional extra to the course chosen for a fee of £40.
    5. As the practical driving test and theory test require you to apply your own skill and knowledge, PassMeFast does not and cannot guarantee that you will pass your practical driving test or theory test.
  2. Payment
    1. You will be required to make an initial payment to PassMeFast when you make your booking. This payment will be a minimum of £250, but can be up to the full price of your course, depending on how much you’d like to pay when placing your booking. Of this initial payment £150 will be treated as a non-refundable deposit (“Deposit”).
      The £150 non-refundable deposit will be deducted from the fees and is only fully refundable if:
      1. You haven’t completed the online Details Form within 10 working days of making your course booking with PassMeFast
      2. PassMeFast is unable to secure a suitable practical driving test in line with our course completion timescales within 30 days of receiving your fully completed Details Form. 
      3. If you need to sit your theory test at the time of booking your course, the 30 days will begin the working day after you inform us that you’ve passed the theory test.
      4. PassMeFast is unable to allocate a driving instructor within reasonable time for your lessons to be completed before your practical test date.
    2. We will retain the £150 deposit to cover costs of work completed if:
      1. You request to cancel your course after your theory test or practical test has been confirmed. If any driving lessons have been arranged, we may retain up to 100% of your course fees as per Paragraph 2.5.
      2. If your course is placed on hold for any reason. See Paragraph 7 for reasons why a course might be placed on hold.
    3. Unless you pay in full when booking your course, PassMeFast will contact you to take the remaining amount of the fees due. The full payment of the fees becomes due:
      1. Within 7 days of your driving instructor being allocated or before your first lesson start date, if sooner. If payment isn’t made and reminders are ignored, your course will be placed on hold, and both your test and lessons will be cancelled/postponed.
      2. PassMeFast will pay your driving instructor on your behalf. In cases of non-payment, withdrawal or incorrect cancellation, PassMeFast are entitled to claim fees from you on the driving instructor’s behalf.
    4. If PassMeFast is required to book more than one theory test for you, a £40  fee must be made in advance of each additional theory test. This can be done indefinitely. 
    5. Any administration fees must be paid before PassMeFast can begin acting on your behalf. See Paragraph 6.2 for more details.
    6. Up to 100% of the tuition fee is non-refundable if a suitable driving instructor has been allocated.
    7. Payment can be made online or over the phone using all major debit and credit cards.
    8. If approved after a credit check, payment can be made in monthly instalments via Payl8r. PassMeFast is a registered Trading name, Credit Introducer and Appointed Representative of Social Money Ltd t/a Payl8r, a company registered in England under company number 08054296 and is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 675283. registered with the Office of the Information Commissioner reference number 08054296. Payl8r’s terms of service also apply.
    9. As stated above, PassMeFast acts as your agent in connecting you with a driving instructor. Payment for the course is to be made to PassMeFast who accepts the payment on your behalf and, after deducting the administration fee, will arrange payment of the tuition fee to the driving instructor.
    10. Payment made by you covers the tuition fee, the administration fee, and the cost of one practical driving test including fast tracking. Under no circumstances should you pay your instructor directly. Payments to your instructor will not count as payment towards your booking balance, and if you ignore payment reminders, any test dates booked on your behalf will be cancelled and your deposit will be non-refundable.
    11. Any refund given will be made back to the card from which the original payment was made. Refunds can take up to 10 working days from the day they are processed to show in the receiving account.
    12. Any unused hours from your lessons package booked via PassMeFast are non-refundable & non-transferable. Unused lessons can be used for additional tuition   (e.g. motorway driving lessons), at the discretion of your driving instructor.
    13. From time-to-time promo/discount/coupon codes may be available based on campaigns or other circumstances. However, if we feel that an associated discount has been applied to a transaction which is outside of the intended scope, the booking will be null and void, and the transaction will be refunded.
    14. Payment of £150 for PassProtect is taken at the point of purchase via the website or the telesales team and is added to your booking by using the promo code PASSPROTECT at checkout.
    15. If it takes you more than 6 months to pass your theory test, PassMeFast reserves the right to adjust your course fees. Your booking may be placed on hold until these fees are paid.
    16. When making an advance booking—usually because the customer is not yet 17 and/or they do not have a valid provisional licence in hand—the customer agrees that we reserve the right to review the price of their course on the date we're able to progress with their booking. This would usually be the date they turn 17, or the date they're able to provide us with valid provisional licence details.
  3. Lessons
    1. You must hold a valid UK provisional  driving licence and present it to your driving instructor at the start of your first lesson. In making this booking, you confirm that you hold, or are eligible for, a valid provisional driving licence. You must bring your licence with you to all your lessons and tests. Failure to do so will result in the lesson and/or test being cancelled without a refund.
    2. You have six months after booking the course to start your lessons, unless agreed otherwise between you and PassMeFast. If an agreement is not made and your driving lessons have not started within this six-month period, your deposit will be non-refundable.
    3. Any arrangements for the driving lessons, including the start time and start location, shall be agreed between you and the driving instructor directly.
    4. It is your responsibility to be on time for your lessons. As the driving instructor may have other lessons to deliver, the lessons will not be extended to compensate for you arriving late.
    5. If you do not turn up for a lesson the driving instructor will be entitled to keep the full tuition fee of the missed lesson.
    6. The total course time includes any breaks that the driving instructor may feel is necessary for the safety of both you and the driving instructor in accordance with any regulations.
    7. Any lessons booked in your name cannot be transferred or sold to a third party.
    8. You must have reasonable availability for lessons on a weekly basis.
  4. Practical Driving Tests
    1. PassMeFast will aim to find a practical driving test that meets your reasonable requirements within 30 days from the working day after receiving your accurately completed Details Form, or 30 days from the working day after you make PassMeFast aware the theory test has been passed. The backlog associated with COVID may cause delays to this.
    2. We will send you a potential test date by email. You must respond to accept/reject the proposed test date within 7 days of the email being sent. If we don’t hear from you within 7 days, the date will be reallocated, and your course placed on hold until you contact us.
    3. The time for the practical driving test is included in the overall time of the course. Depending on your location, up to 4 hours of your course may be reserved for the driving test date.
    4. You cannot book under the assumption that PassMeFast will find a weekend or evening practical driving test. You must be available to take a practical driving test between 08:00 and 15:30  on a weekday.
    5. If PassMeFast secure a weekend or evening practical driving test for you an additional charge of £13 will apply.
  5. Cancellation or Rearrangement of Lessons
    1. Each driving instructor has their own policy regarding cancellation or rearrangement of the lessons. It is your responsibility to ask your driving instructor what their policy is and to comply with their policy.
    2. Downgrading your course is not possible under any circumstances.
    3. If your course is on hold or needs to be rearranged for any reason, PassMeFast reserve the right to increase course fees in line with current course prices.
    4. If a booking is on hold for over 3 months, your booking will expire, and it won’t be possible to reopen the booking.
  6. Cancellation or Rearrangement of Tests
    1. You may change or cancel your tests, whether theory or practical, by giving PassMeFast at least 4 full working days’ notice before the date of each such arranged test. 
      1. If 4 working days’ notice is not given to PassMeFast, you’ll be required to pay the standard DVSA fee of £62.00 for a practical driving test or £23.00 for a theory test, plus an administration fee for the fast-tracking service.
    2. If you ask PassMeFast to change your theory or practical test appointment, £30 will be payable before we can start to make the requested changes.
  7. Postponement and Expiry of Course
    1. If you instruct PassMeFast to place your course on hold, PassMeFast will cease all work relating to your course until you instruct PassMeFast to resume. Any time lapsed while a course is on hold will not contribute towards the 30-day period referred to in Paragraph 2 .1.
    2. If PassMeFast has made multiple attempts to contact you and it has been 14 days or more since PassMeFast has had any contact from you,  your course will be placed on hold.
    3. If your course goes on hold for any of the above reasons, paragraph 6.1   will apply as if you had instructed PassMeFast to place your course on hold.
    4. If a course has been on hold for more than 3 months, the booking will expire and all fees will be non-refundable, unless agreed otherwise. 
  8. Driving Instructors
    1. The driving instructor may refuse to proceed with a driving lesson if you use abusive language or threatening behaviour, or if you fail to act on any reasonable request made by the driving instructor. The driving instructor may also refuse to proceed if they believe you are under the influence of alcohol or drugs during the lesson.
    2. The driving instructor may refuse to allow you to take a practical driving test in the driving instructor’s car at the end of your course if the driving instructor reasonably determines your driving does not meet the necessary standard to take a practical driving test on the grounds that it would be a risk to the health and safety of pedestrians and other motorists or there is a risk of damage to the driving instructor’s property and livelihood.
    3. You will not be entitled to change your driving instructor once your lessons have started, except if in PassMeFast’s opinion there are exceptional circumstances (for example, inappropriate behaviour) and where PassMeFast is able to recover the remaining tuition fees from the driving instructor.
    4. PassMeFast does not guarantee to satisfy your preference regarding your driving instructor’s; gender; car make; car model; or car fuel type.
  9. PassProtect
    1. PassProtect is only available on courses booked including a practical test.
    2. PassProtect is not an insurance product, it is a fast-tracked re-test package deal offering 2 Fast tracked practical tests for the price of 1. The cost of the product is £150.
    3. If not booked at the point of purchasing your course, PassProtect can be purchased via our Sales team before your lessons begin.
    4. The fast-tracked tests purchased as part of PassProtect are non-transferrable and no money will be refunded if re-tests aren’t required.
    5. A full refund will be offered on PassProtect up to 14 days from the point of purchase, at which point the product is non-refundable.
    6. PassProtect does not include any additional tuition hours — if extra lessons are required these need to be booked separately
  10. Limitation of Liability
    This section states PassMeFast’s responsibilities to you as our customer and what we can, or can’t, be held liable for. PassMeFast does not exclude or limit its liability to you where it would be unlawful to do so.
    1. Neither PassMeFast nor the driving instructors shall be liable to you for any loss or damage where, and to the extent that:
      1. there is no breach of a legal duty owed to you
      2. the loss/damage isn’t a reasonably foreseeable result of a breach of legal duty
      3. any loss or damage results from any breach, action or omission by you
      4. any loss or damage results from circumstances or matters outside of the reasonable control of PassMeFast, the driving instructor or you.
    2. You are taking the driving tuition as a private consumer, not in connection with business. Consequently, PassMeFast shall not be liable to you for any losses connected with business in any way; including loss of profit, loss of business, or loss of business opportunity.
    3. PassMeFast isn’t party to the contract between you and the instructor for the driving tuition itself. This doesn’t affect any liability that PassMeFast may have for any loss or damage caused by a breach of any legal duty owed by PassMeFast to you.
    4. PassMeFast will assess on a case-by-case basis any missed/cancelled lessons or tests due to the driving instructor being ill, vehicle breakdowns or any other circumstance outside of PassMeFast’s or the driving instructor’s control.
    5. PassMeFast will not be responsible for tests moved or cancelled by the DVSA. If the DVSA does move or cancel your test, you and PassMeFast will be notified by the DVSA.
    6. You agree to inform PassMeFast of any issues you experience regarding your course in a timely manner. Any issues that occur prior to the final day of your course which are only brought to PassMeFast’s attention after your course has been completed will not be considered by PassMeFast.
  11. Use of Personal Data
    1. Any personal data provided to PassMeFast by you will be held and processed in accordance with our Privacy Policy and the Data Protection Act 2018. Your data will be used as follows:
      1. to arrange and manage theory and practical driving tests
      2. to arrange for a driving instructor to contact you regarding lessons
      3. to process your payment for the tuition fees and the test fees
      4. to contact you as may be necessary concerning your tuition
      5. to contact you with your consent regarding marketing communications (alerts, promotional material, newsletters, etc.)
    2. PassMeFast will only give your personal information to other third parties where the law either requires or allows PassMeFast to do so.
    3. To manage your test booking, PassMeFast will log in to the DVSA website using your details as provide by you on your Details Form. PassMeFast will alter the contact email address to be that of PassMeFast, so that PassMeFast receives notifications from the DVSA. You consent to PassMeFast doing this to manage your test booking(s). 
    4. PassMeFast will contact you should any DVSA notifications be received.
  12. Behaviour
    1. PassMeFast has a zero-tolerance policy regarding abuse, harassment or violence, whether physical or verbal, towards its staff members or driving instructors and reserves the right to cancel your booking in the event. Your deposit will be non-refundable. Up to 100% of the remainder of the fees may also be non-refundable to cover costs already incurred by PassMeFast or your driving instructor.
  13. Law
    1. These Terms and Conditions are governed by English law.
  14. Your right to a cancellation period
    1. You have the right to cancel your booking up to 14 days after you submit your booking to PassMeFast online or over the phone. PassMeFast will not start work on your booking until the 14-day cancellation period has passed unless you waive your right to the 14-day cancellation period.
    2. By completing the Details form before the end of the 14-day cancellation period you are instructing PassMeFast to start work on your booking right away and therefore waiving your right to the 14-day cancellation period.
    3. If you’re a repeat customer, it will be assumed that you want PassMeFast to start work on your booking right away and therefore waive your right to the 14-day cancellation period unless you explicitly state otherwise.
  15. Complaints procedure
    1. We take all customer complaints received seriously. Should you wish to make a complaint, please email us at [email protected] We aim to respond to and investigate all complaints within 5 working days.